Shipping policy
Shipping
We ship to Canada and the United States. Canadian orders ship from Québec and US orders ship from our Vermont distribution centre.
Shipping rates — Canada (CAD)
- Free standard shipping on orders of $100 CAD or more
- $14.95 CAD on orders under $100 CAD
- Yukon, Northwest Territories and Nunavut: $30 CAD flat rate on all orders (free shipping does not apply)
Shipping rates — United States (USD)
- Free standard shipping on orders of $100 USD or more
- $9.95 USD on orders under $100 USD
- Alaska: $24.95 USD flat rate on all orders (free shipping does not apply)
Processing and delivery times
Orders ship within 1–2 business days. Orders are processed Monday to Friday, excluding holidays.
Delivery usually takes 2–5 business days after shipping. Remote areas, including the Yukon, Northwest Territories, Nunavut and Alaska, may take longer.
You will receive a tracking number by email as soon as your order ships. PolarMade is not responsible for delays caused by the carrier.
Cancellations
You can cancel your order at any time before it ships by contacting us.
Returns
You have 15 days after delivery to return your product, and return shipping is free. See our Refund policy for details.
Questions?
support@polarmade.com | +1 (514) 850-5585 ext. 234, Monday to Friday, 9:00 a.m. – 5:00 p.m. (ET)