Frequently asked questions
Answers to the most common questions about shipping, returns, orders and the SnowPeeler roof rake.
Shipping & Returns
Common questions about shipping, returns and exchanges.
How much does shipping cost?
Standard shipping is free on orders of $100 or more, in Canada (CAD) and in the United States (USD). Under $100, shipping is $14.95 CAD in Canada and $9.95 USD in the U.S. A flat rate applies to the Yukon, the Northwest Territories and Nunavut ($30 CAD) and to Alaska ($24.95 USD). Shipping policy
How fast will I get my order?
Orders ship within 1–2 business days, Monday to Friday (excluding holidays). Delivery usually takes 2–5 business days after shipping; remote areas can take longer. You'll get a tracking number by email as soon as your order ships.
Where do you ship?
We ship across Canada and the United States. Canadian orders ship from Quebec, and U.S. orders ship from our distribution centre in Vermont.
What is your return policy?
You have 15 days after delivery to return your product for a full refund. Returns are free and there's no restocking fee. Email support@polarmade.com with your order number to get a return authorization. Refund policy
Orders
Common questions about orders and payment.
Can I cancel or change my order?
Yes, as long as it hasn't shipped. Contact us as soon as possible at support@polarmade.com or +1 (514) 850-5585 ext. 234.
How do I track my order?
As soon as your order ships, we email you a tracking number so you can follow your delivery with the carrier.
Are prices in Canadian or U.S. dollars?
Prices are shown in Canadian dollars (CAD) for Canada and in U.S. dollars (USD) for the United States.
My order arrived damaged or incorrect. What should I do?
Inspect your order when it arrives. If an item is damaged, defective or doesn't match your order, contact us right away and we'll make it right at no cost to you.
Products
Common questions about the SnowPeeler roof rake.
Classic or Premium: which SnowPeeler should I choose?
The Classic has a 20 ft (6 m) reach and a 9 ft (2.75 m) slide; it's recommended for single-storey homes, detached garages and cottages. The Premium has a 30 ft (9 m) reach, a 10 ft (3 m) slide and a curved handle adapter; it's recommended for larger homes, low-slope roofs and roof valleys. Read our comparison guide
Will the SnowPeeler damage my roof?
The glide pads keep 2 in (6 cm) of clearance between the blade and the roof. On a metal roof, they can be adjusted to a 2¼ in clearance so the blade rides above the ribs. The SnowPeeler is designed to remove snow, not to break ice.
What does the warranty cover?
Every SnowPeeler, new or refurbished, is covered by a 2-year limited warranty against defects in materials and workmanship. Warranty details
Can I use the SnowPeeler from the roof?
Yes. The reversible frame adapter lets you set it up for rooftop use, but only while you're wearing an approved roofing safety harness. From the ground, you never need a ladder. How-to guide