Refund policy

Returns

We want you to love your SnowPeeler. If you're not satisfied, you have 15 days after delivery to return your product for a full refund.

Return shipping is free. We cover the cost of sending your product back to us, and there is no restocking fee.

Return conditions

  • The product must be returned with all its parts, in its original packaging.
  • Proof of purchase (order number) is required.

How to start a return

  1. Email us at support@polarmade.com with your order number within 15 days of delivery.
  2. We'll send you a return authorization and instructions, including the return address for your country.
  3. Ship the product back following those instructions.

Items sent back without a return authorization cannot be accepted.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post the refund.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us right away and we'll make it right at no cost to you.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Warranty

The SnowPeeler is covered by a 2-year limited warranty against defects in materials and workmanship. See our warranty page for details.

Contact

support@polarmade.com | +1 (514) 850-5585 ext. 234, Monday to Friday, 9:00 a.m. – 5:00 p.m. (ET)